SPECHT V. NETSCAPE COMMUNICATIONS CORP.
306 F.3d 17 (2nd Cir. 2002)
NATURE OF THE CASE: This was an appeal by Netscape (D) from a denial of a motion to
compel arbitration pursuant to a license agreement on software it allowed to be downloaded
from the web.
FACTS: Specht (Ps) brought suit, individually and on behalf of all others similarly
situated, against Netscape (D) alleging that a 'plug-in' software program, created by
defendants to facilitate Internet use and made available on Ds' website for free
downloading, invaded P' privacy by clandestinely transmitting personal information to the
software provider when Ps employed the plug-in program to browse the Internet. Ps alleged
that when they first used D's Communicator software a program that permits Internet
browsing-the program created and stored on each of their computer hard drives a small text
file known as a 'cookie' that functioned 'as a kind of electronic identification tag for
future communications' between their computers and D. Ps further alleged that when they
installed SmartDownload-a separate software 'plug-in' that served to enhance Communicator's
browsing capabilities-SmartDownload created and stored on their computer hard drives another
string of characters, known as a 'Key,' which similarly functioned as an identification tag
in future communications with D. Each time a computer user employed Communicator to download
a file from the Internet, SmartDownload 'assume[d] from Communicator the task of
downloading' the file and transmitted to D the address of the file being downloaded together
with the cookie created by Communicator and the Key created by SmartDownload. These
processes, Ps claim, constituted unlawful 'eavesdropping' on users of D's software products
as well as on Internet websites from which users employing SmartDownload downloaded files.
Ps acknowledge that when they proceeded to initiate installation of Communicator, they were
automatically shown a scrollable text of that program's license agreement and were not
permitted to complete the installation until they had clicked on a 'Yes' button to indicate
that they accepted all the license terms. If a user attempted to install Communicator
without clicking 'Yes,' the installation would be aborted. Ps expressly agreed to
Communicator's license terms by clicking 'Yes.' The Communicator license agreement that
these Ps saw made no mention of SmartDownload or other plug-in programs, and stated that
'[t]hese terms apply to Netscape Communicator and Netscape Navigator' and that 'all disputes
relating to this Agreement (excepting any dispute relating to intellectual property rights)'
are subject to 'binding arbitration in Santa Clara County, California.' Ps could have
downloaded Communicator by itself but when they arrived at a D webpage it captioned
'SmartDownload Communicator' that urged them to 'Download With Confidence Using
SmartDownload!' At or near the bottom of the screen facing plaintiffs was the prompt 'Start
Download' and a tinted button labeled 'Download.' By clicking on the button, Ps initiated
the download of SmartDownload. Once that process was complete, SmartDownload, as its first
plug-in task, permitted Ps to proceed with downloading and installing Communicator, an
operation that was accompanied by the clickwrap display of Communicator's license terms
described above. The single difference between downloading Communicator and downloading
SmartDownload was that no clickwrap presentation accompanied the latter operation. Once Ps
clicked on the 'Download' button located at or near the bottom of their screen, and the
downloading of SmartDownload was complete, Ps encountered no further information about the
plug-in program or the existence of license terms governing its use. The sole reference to
SmartDownload's license terms on the 'SmartDownload Communicator' webpage was located in
text that would have become visible to Ps only if they had scrolled down to the next screen.
Ps allege that the process of obtaining SmartDownload contrasted sharply with that of
obtaining Communicator. Having selected SmartDownload, they were required neither to express
unambiguous assent to that program's license agreement nor even to view the license terms or
become aware of their existence before proceeding with the invited download of the free
plug-in program. Moreover, once these plaintiffs had initiated the download, the existence
of SmartDownload's license terms was not mentioned while the software was running or at any
later point in plaintiffs' experience of the product. Ds moved to compel arbitration under
the license agreements. pursuant to the Federal Arbitration Act ('FAA'), 9 U.S.C. 4,
arguing that the disputes reflected in the complaints, like any other dispute relating to
the SmartDownload license agreement, are subject to the arbitration clause contained in that
agreement. The trial court found that D's webpage, unlike typical examples of clickwrap,
neither adequately alerted users to the existence of SmartDownload's license terms nor
required users unambiguously to manifest assent to those terms as a condition of downloading
the product, the court held that the user plaintiffs had not entered into the SmartDownload
license agreement. The district court also ruled that the separate license agreement
governing use of Communicator, even though the user Ps had assented to its terms, involved
an independent transaction that made no mention of SmartDownload and so did not bind
plaintiffs to arbitrate their claims relating to SmartDownload. Ds appealed.
ISSUE:
RULE OF LAW:
HOLDING AND
DECISION:
LEGAL ANALYSIS:
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