QUILLOIN V. TENET HEALTHSYSTEM PHILADELPHIA, INC.
673 F.3d 221 (2012)
NATURE OF THE CASE: Tenet (D) appealed a decision that denied it arbitration in
Quilloin's (P) suit asserting a collective action against D under the Fair Labor Standards
Act of 1938, as well as several state-based class action and common law claims.
FACTS: P is a registered nurse with an associate's degree. P worked for D at two
different times. Both on October 9, 2006 and on January 5, 2009, she signed the 'Employee
Acknowledgment' form, which acknowledged receipt of the 'Fair Treatment Process' brochure
('FTP'). P alleges that she was not informed that she would have to commit to arbitration in
order to be employed by D. The signed forms are only one-page long. It reads in part: 'I
acknowledge that I have received a copy of the Tenet Fair Treatment Process brochure. . . .
I hereby voluntarily agree to use the Company's Fair Treatment Process and to submit to
final and binding arbitration any and all claims and disputes except 'Excluded Issues' that
are related in any way to my employment or the termination of my employment with Tenet. I
understand that final and binding arbitration will be the sole and exclusive remedy for any
such claim or dispute against Tenet .....and that, by agreeing to use arbitration to resolve
my dispute, both the Company and I agree to forego any right we each may have had to a jury
trial on issues covered by the Fair Treatment Process. A limitations clause states that
'[a]ny request for arbitration under the FTP must be made within one year after the event
giving rise to the dispute. . . . [or], if a longer limitations period is provided by a
statute governing your claim, then your claim will be subject to the longer limitations
period provided by the statute.' The FTP lists the six steps to resolve disputes and the
approximate time for each. The FTP has provisions for fees; they require P to pay her own
costs but then allow the arbitrator to award any remedy P would have had had P disputed the
issue in court. P sued D under the Fair Labor Standards Act. D asserted the arbitration
agreement as an affirmative defense. D motioned to compel arbitration. P claimed the
agreement was unconscionable. The District Court held that genuine disputes of material fact
remained as to whether the arbitration agreement was enforceable, and denied the motion to
compel. D filed this appeal.
ISSUE:
RULE OF LAW:
HOLDING AND DECISION:
LEGAL ANALYSIS:
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